FAQs - Texting/SMS Messages

SMS is an acronym for Short Message Service. It is the worldwide standard for communicating textually between cell phones.

There is no cost to enroll in the text messaging service provided by Edgepark. Any text message fees you have tied to your mobile phone plan may be applicable. Please contact your mobile carrier if you have questions about your phone plan.

Sometimes mobile carriers will block our text messages from reaching you. We send all texts from a number called a short code. Our short code is 24126. Please contact your mobile carrier and ask them to remove the block on short code 24126 immediately. Afterward, please contact customer service to resend your enrollment text. You should then begin to receive texts.

Please reply to the message using only the commands you are trying to send. For instance, if you are trying to get help, please only reply the word help when you respond.

All our messages are sent using automated technology. Not all our messages expect a response. Therefore, it generates an error message. The error is not related to your order status. Sign in to your account on edgepark.com to check your order status at any time. For pharmacy patients please call 877-852-3512 to check order status.

To opt-out from receiving text messages at any time, text STOP to 24126

Don't worry! You can re-enroll by signing in to your edgepark.com account and updating the Text/SMS Message setting on your Profile & Password tab or text Join to 24126. For pharmacy patients please call 877-852-3512 to re-enroll.