FAQs - Requesting Patient Medical/Billing Records
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Patients must complete a Request to Access Medical/Billing Records form. You can obtain the form by calling 1-800-321-0591 to have it sent to you via email, fax, or U.S. mail or the form can be downloaded at https://my.edgepark.com/request-medical-records. Once complete, please fax to 614-652-0315, or mail to the following:
RGH Enterprises, LLC dba Edgepark Medical Supplies Attn: Medical Records Requests 1810 Summit Commerce Park Twinsburg, OH 44087
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Edgepark requires a HIPAA compliant authorization executed by the patient. Edgepark’s authorization form may be downloaded here. The completed authorization may be faxed to 614-652-0315 or mailed to the following:
RGH Enterprises, LLC dba Edgepark Medical Supplies Attn: Medical Records Requests 1810 Summit Commerce Park Twinsburg, OH 44087
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Third-party subpoenas should be sent to the company’s registered agent, CT Corporation, at any of their service of process locations which can be found on-line. Additional information can be found here: https://www.wolterskluwer.com/en/solutions/ct-corporation.
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Edgepark makes responding to all requests for a patient’s medical and/or billing records a priority. The length of time to respond to a request varies according to the type of request, legal requirements, and contractual obligations. Accordingly, it may take up to 30 days.
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Please call Edgepark Customer Service at 1-800-321-0591.