FAQs - Health Insurance Marketplace
At Edgepark, we work with Medicare and over 1,200 private health care plans to provide medical supplies to our customers. We strive to offer unparalleled customer service when it comes to the ordering process. We understand that due to recent changes in the health care industry as part of the Affordable Care Act, our customers may have questions about their coverage.
If you have a policy through the Health Insurance Marketplace, chances are, we have you covered. These questions and answers may help address your concerns. You’ll need to update your health insurance information at the time you are placing or confirming your next order online by going to the health insurance section under My Account, during checkout, or by calling 1-888-394-5375.
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The new health care legislation that became law on March 23, 2010 is called the Patient Protection and Affordable Care Act (PPACA). You might also hear the law referred to as the Affordable Care Act, ACA, Health Insurance Marketplace, Health Insurance Exchange or Obamacare.
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The health care law offers new rights and benefits to consumers. Part of these new protections:
- Provide free preventative care
- End lifetime and yearly dollar limits on coverage of essential health benefits
- Require insurance companies to cover people with pre-existing conditions
- Create a Health Insurance Marketplace where individuals, families and small businesses can purchase health coverage.
Answer taken in part from: https://www.healthcare.gov/how-does-the-health-care-law-protect-me/
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In most cases, if you are changing health insurance, you’re still covered with Edgepark. We are in network with Medicare and over 1,200 private health plans, many of which are participating in the Health Insurance Marketplace.
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When you are ready to place your next order with your new health insurance, give us a call at 1-888-394-5375. A customer care specialist will review your health insurance information with you. Chances are, we still have you covered. You may also update your health insurance information through your online account.
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Yes, you can still order supplies. You’ll need to update your health insurance information at the time you are placing or confirming your next order, either by going online to My Account or by calling 1-888-394-5375. Please have your new insurance card available. Keep in mind that Edgepark will need to contact your new health insurance provider to verify we are an in-network provider.
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Yes. For those who do not have health insurance, Edgepark offers a discount off retail price on nearly all items.
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In most cases, changing health insurance providers does not delay your order processing. Keep in mind that Edgepark will need to contact your new health insurance provider to verify we are in-network. Orders cannot be processed until the health insurer verifies your coverage.
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If your health insurance does not cover the items or quantities you would like to order, Edgepark offers discounts of 20% or more on most items.*
*Amount of discount depends on our contract with your insurance plan. Medicare users may have to fill out an Advance Beneficiary Notice. -
Edgepark carries an extensive selection of medical supplies – nearly 40,000. While your product choice is determined by our contract with your health insurer, an Edgepark Customer Care Specialist can work with you to determine what brands may best meet your needs.